UPS Maintenance and support
Guaranteed response times up to 4 clock hours as standard across the UK and Eire.
Uninterruptible power supplies and standby power systems have consumable parts that will age with use. At some during the period of its life a power protection device will alarm due to a service issue - the batteries may need replacing, the fans may have failed or the system developed a PCB fault.
Any of these circumstances will result in the product not being able to provide battery run time when the mains fails or protection from mains related power problems such as spikes and electrical noise, sags and surges.
The more you rely on your power system the more you need it maintained. For a maintenance quotation for Riello UPS or third party kit please contact our service team or complete our on-line Maintenance Price Check form.
Maintenance Plans
A UPS maintenance plan provides a guaranteed time response rather than best endeavors. Maintenance plan customers have priority call on service resources. Riello UPS Ltd provides three types of maintenance plan:
- Silver - 12 working hour response
- Gold - 8 working hour response
- Platinum - same day within 4 clock hours
Maintenance plans can be taken out for in-warranty and outside warranty systems, and for both Riello UPS and third party products. There are many features to each maintenance plan. These are summarised below as:
- Technical support hotline - working day and 24-7
- TeleNetGuard UPS remote monitoring with periodic site report
- Emergency call out response
- Free on-site repair or swap-out
- Free parts (excluding consumables)
- Battery cover from the battery manufacturer
- Planned battery replacement
- Pro rata battery replacement
- Site crash kits
- HealthCheck - annual preventative maintenance visit
- Battery testing
- Load bank testing
Some of these are included as standard and some are optional. For more details please telephone or email our service team.
Additional cover can be provided by our Battery Care plans.
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